Retailer Services

Cleaning & Restoration
of Stock

It may be an item that arrived with some staining, wrinkling, or damage during transit – something that you need to salvage, because replacement is not an option. At thecouturecleaner, we have the patience, eye for detail, and range of expertise to correct such problems.

Spot Cleaning of Garments

The inevitable mishaps that occur when goods are being tried on by a client can be corrected. Lipstick or make-up stains will be safely removed without the necessity of cleaning the entire garment. This can be especially important with items that have intrinsically limited serviceability.

Damaged Garment Restoration

Don’t give up on that valuable garment that was damaged by storage, handling, customer use or even improper servicing. We can return many garments to “like new” condition. If a customer returns an item for repair of snags, color loss, improper pleating, shrinkage and innumerable other problems, thecouturecleaner can often restore the garment and save the cost of refund or exchange.

Analysis and Problem Garment Consultation

Occasionally a customer returns a garment with a problem that cannot be remedied. It’s important to know exactly what caused the problem so that it may be corrected in manufacturing or labeling if possible. thecouturecleaner specializes in complimentary analysis and consultation regarding these unusual problem situations.

Uniform Cleaning

Your employee’s uniforms need to reflect the image of your store so they must always look their best! thecouturecleaner offers couture-quality uniform cleaning for our high-end retailers and boutiques at wholesale prices.

Direct Delivery or Shipping to Your Clients

The sale is made, but, at the last minute, your client notices a problem with the garment. thecouturecleaner can address whatever issue stands in the way, and either deliver or ship the garment directly to your client.

Complimentary In-Store Seminars

Make sure that your sales team is armed with accurate knowledge about dry cleaning, so that they can give basic garment care advice with confidence. Our Dry Cleaning 101 presentation takes the mystery out of the dry cleaning process. This seminar dispels myths, clearly communicates the basics, and provides invaluable tips your staff can share with clients. Additional seminar topics include knit garment care, specialty trimmings and ornamentation, suede and leather care, problem garment handling and others. If you have a special area of interest thecouturecleaner will custom-design a seminar to meet your needs.

On-Site Cleaning

thecouturecleaner offers on-site cleaning for fashion shows and special events. Our experienced technicians ensure that your designs look fresh and clean between shows. We bring all the tools necessary to repair unexpected damage, remove last minute spots, and hand press garments back to a showroom finish.

Protect Your Clients’ Investment in Your Fashions

The most important benefit a relationship with thecouturecleaner provides is the knowledge that in our care, the fashions with which your clients leave your boutique will stay fresh and vibrant for years. Our Safe Cleaning Guarantee, coupled with our unsurpassed technical expertise eliminate the worry and hassle which plagues those who settle for mediocre dry cleaning.

Complimentary Cleaning Attempts

We don’t expect you to be the experts in dry cleaning. There is no need for you to predict the chance of success in removing a stain or restoring a finish. If thecouturecleaner cannot make a noticeable improvement in a damaged garment, it shall be returned free of charge, no matter how much effort was expended in our recovery attempt.

Pricing

Premium services are offered at a premium price. For Retailer Alliance partners thecouturecleaner offers most of our services at a significant discount. A discount schedule will gladly be made available. The only requirements to participate in the program are that the finished items must be delivered directly to the store or boutique, and that the store be responsible for payment. We do not discount our services if they are being paid by your customer.

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